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Frequently Asked Questions2017-09-01T14:38:30+00:00

Frequently Asked Questions

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We Guarantee Our Services2017-08-25T21:00:12+00:00

If you’re not satisfied with our cleaning service, simply call us within 24 hours and we’ll re-clean free of charge.

Cancellation Policy2017-08-25T21:04:54+00:00

We require 24 hours advance notification for cancellations or rescheduling, either by phone or email. Cancellations received less than 24 hours prior to the scheduled arrival time are subject to a $25.00 cancellation charge. If we do not receive any notice of a cancellation or if we are unable to gain access to your home, we reserve to right to charge the full amount of the scheduled cleaning service.

Gratuity Policy2017-08-25T21:05:15+00:00

Gratuities to our maids are appreciated but not required. However, our cleaning teams take pride in their work and provide top quality service. Any gratuities may be given directly to your cleaning team or included in your payment.

Payment Terms2017-08-25T21:05:48+00:00

Sol Maids Services accepts all major credit cards. Payment is deducted upon service

Where are you located and what areas do you service?2017-08-25T20:57:07+00:00

Sol Maids services the Tampa, Florida area and we are located in Apollo Beach, FL.

What are the benefits of using Sol Maids’ service as compared to an individual maid I can hire on my own?2017-08-25T20:22:49+00:00

There are many benefits to our service compared to hiring an individual maid or housekeeper. Sol Maids maintains the highest vetting and background check procedures. Our maids are direct employees and we extensively train them in the latest green cleaning methods. Unlike an individual you may hire on your own, you don’t need to worry about social security, their insurance, or withholding employee taxes, as necessary by law. We take care of that and we are bonded and insured. You also don’t have to worry that our maids will call in sick or not show up. Our cleaning teams all include four maids and a team leader. In case you are not satisfied, you also have recourse with Sol Maids, as we guarantee 100% satisfaction to our clients. Just call us within 24 hours, and we’ll re-clean for free.

What are the benefits of using Sol Maids as opposed to a larger franchise chain?2017-08-25T20:19:52+00:00

Sol Maids is a family-owned business located within the community we serve. Our managers maintain direct relationships with our clients, and can always deal directly with them. Since we are not part of a large chain of operations, we don’t need to maintain a corporation’s “bottom line,” and are therefore able to invest more resources into the servicing of our customers, and pass the savings on to you.

Are your services guaranteed?2017-08-25T20:18:52+00:00

Sol Maids has a 100% Satisfaction Guarantee. If for any reason you are dissatisfied with any aspect of your cleaning experience, simply contact us within 24 hours of your cleaning and we’ll return to re-clean free of charge. We do not currently offer a money-back guarantee.

Why should I use a “green” cleaning service?2017-08-25T20:18:07+00:00

Green cleaning methods are not just better for the environment, but they’re better for the home environment as well. For more information, see our Green Cleaning page..

How often should I have my home cleaned?2017-08-25T20:15:03+00:00

This is a decision for you to base on your family needs, but there are certain factors when deciding how often you’d like our maid service, such as the size of your home, your lifestyle, the number of family members, your work schedule and budget. Sol Maids will customize a routine around your schedule, whether you’d like regular housekeeping service daily, weekly, bi-weekly or monthly, or just occasionally for holidays or special occasions.

Who cleans my home?2017-08-25T20:14:39+00:00

We do not use independent contractors — every maid on the team we send to you home is a direct Sol Maids employee. We thoroughly vet each candidate, perform background checks and insure that they are eligible to work in the United States. We verify all application information and perform credit, motor vehicle, and criminal background checks prior to hiring. Once hired, our maids go through training in the latest green cleaning methods.

How many people will clean my home?2017-08-25T20:13:55+00:00

Sol Maids sends a team of two maids each time to clean, including a team leader that performs quality checks to ensure your home is cleaned properly and in accordance to our green standards. A team of two also ensures a thorough clean in a minimum amount of time so you can return to enjoying your privacy.

Do I have to provide any cleaning equipment or supplies?2017-08-25T20:12:27+00:00

No. Sol Maids provides all of the equipment, cleaning supplies and products we need to thoroughly clean your house. This ensures that the correct green products and equipment are used in your home.

Are you insured and bonded?2017-08-25T20:11:40+00:00

Sol Maids is insured for all areas of our business, including general liability, product liability, and automobile insurance, plus we maintain worker’s compensation and disability insurance for our employees in the event they are injured on the job or become unable to work to due to medical reasons. Although we run thorough background checks on our employees, we are also covered for the possibility of employee theft, fraud or dishonesty.

Will you provide references?2017-08-25T20:10:46+00:00

Yes. If you would like to speak to our clients, we will be happy to provide you with a list.

Do I have to be home during the cleaning?2017-08-25T20:10:11+00:00

No. In fact most of our clients prefer us to clean when they are not home, however it is recommended for the initial cleaning appointment since you will be able to meet our maids, show them your home and let them know if you have any special requests. If you prefer not to be home during regular cleanings, we request that you either leave us a key in a secret pre-determined location, or allow us to keep a key in our safe.

How much does the maid service cost?2017-08-25T20:09:44+00:00

The price of your cleaning is based on the size of your home, the services you’d like us to perform, and the frequency of our cleaning service. We pride ourselves on providing affordable services. Contact us for a free on-site estimate.

Protect Your Family & Our Planet
with Sol Maids Green Cleaning!

Sol Maids Cleaning Services’ carefully screened and bonded maids use only the safest, eco-friendly, extremely effective cleaning products and methods.

100% Satisfaction Guaranteed!

If you’re not satisfied with our service, simply call us within 24 hours, and we’ll re-clean free of charge!

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